FAQ's

Shipping

We ship our products worldwide. The following are estimates of shipping times:

United State: 2-4 weeks
Other Countries: 3-5 weeks
We ship within 24-48 hours. Please allow 2-4 weeks for delivery in USA and 3-5 weeks for the rest of the world.

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase.

My Family Station is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.

If the order arrives at your country and...

The customer refuses to accept the package, or an attempt is made in the country of destination to deliver the package, My Family Station reserves the right to abandon the package(s) and will not be responsible for any refund.

Returns
Our policy lasts 10 days. If 10 days have gone by since you received your product, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.We wish to clearly specify that the customer shall have to bear the cost of shipping the product back to us in case of refunds.To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again or contact your credit card company. If nothing helps, feel free to contact us at: support@myfamilystation.com
Note : Items sold on sale cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: support@myfamilystation.com